Breaches or compromise of this Code of Conduct are treated seriously and may result in disciplinary action, as established by the Bank, from probation, deduction of wages, demotion and/or reduction in pay, up to termination of employment, as the case maybe. Moreover, the Bank may consider not adjusting salary for those under investigation or disciplinary actions being taken.

In 2022, there were 23 significant cases of the Code of Conduct breaches, all of which were cases of misconduct (no cases of corruption, bribery, discrimination, harassment, violation of customer privacy data, conflicts of interest, money laundering, insider trading, or antitrust/anti-competitive practices). All of these cases had been managed and the Bank has enhanced its risk management process and reviewed its internal control and compliance to ensure higher efficiency and t​o prevent potential breaches. For instance, significant work processes have been improved to be more prudent, authentication process and power of attorney granted for financial transactions has been monitored, and processes to detect employees’ misconduct and seeking undue benefits have also been enhanced. Moreover, the Bank had considered these cases and taken actions against those who failed to comply with the Code of Conduct through written warning, deduction of wages and termination of employment, as the case may be.