K-Contact Center Service

​​​​​​​​​​​​Dial 02-8888888 press 2 and follow the instructions

For Credit Cards K Express Cash Card and Xpress Cash Card Press1
  • Press1For application , privileges and promotions
  • Press2 For card activation, card details , increasing or decreasing of limit, and reward points redemption
    • Press 1 For card activation
    • Press 2 For payment ,due date and statement date
    • Press 3 For an increasing or decreasing and available balance
    • Press 4 For statement request
    • Press 5 For checking and redemption of reward points
    • Press 6 For changing card information and installment service
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press3For tracking application status, reporting problems ,complaint, disputing transactions and card suspension
    • Press 1 For tracking application status
    • Press 2 For reporting problems , complaint and disputing transactions
    • Press 3 To suspend card
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press#To Return to the previous menu
  • Press9To contact our K Contact center representative (Upfront Balance)
  • Press*Repeat (silence)
For Account, ATM Card and Debit Card Press2
  • Press1For application and privileges
  • Press2For account information, SMS alert service
    • Press 1 For available balance
    • Press 2 For changing the limit of ATM and Debit card 
    • Press 3 For For SMS alert service application and cancelation
    • Press 4 For account information
    • Press 5 For changing account information
    • Press # To return to the previous menu
    • Press 9 To contact our K Contact center representative (Upfront Balance)
    • Press * Repeat (silence)
  • Press3For suspension , reporting problems , complaint and disputing transactions
  • Press#To Return to the previous menu
  • Press9To contact our K Contact center representative (Upfront Balance)
  • Press*Repeat (silence)
For K PLUS and K-CyberPress3
  • Press1For application and usage
  • Press2For unlocking , changing of device and number
    • Press 1 Unlocking , changing device
    • Press 2 For Changing of mobile phone number
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press3For reporting problems , complaint and disputing transactions
  • Press#To Return to the previous menu
  • Press9To contact our K Contact center representative
    • Press 1 For K PLUS
    • Press 2 For K-Cyber
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press*Repeat (silence)
For Loan, Insurance and funds Press4
  • Press1For products or privileges
    • Press 1 For K Home loan, Express Loan
    • Press 2 For K leasing
    • Press 3 For K-Bancassurance
    • Press 4 For K Asset
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press2For changing information or requesting interest certificate
    • Press 1 For K Home loan, Express Loan
    • Press 2 For K leasing
    • Press 3 For K-Bancassurance
    • Press 4 For K Asset
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press3For reporting problem ,complaint, and tracking application status
    • Press 1 For K Home loan, Express Loan
    • Press 2 For K leasing
    • Press 3 For K-Bancassurance
    • Press 4 For K Asset
    • Press # To return to the previous menu
    • Press * Repeat (silence)
  • Press#To Return to the previous menu
  • Press*Repeat (silence)
Repeat (silence)Press*
Conditions
  • Eligible for both existing customers and prospective customers
  • Service is available 24 hours daily.
  • For funds transfers from a savings account to a current account for purpose of cheque payments must be made before 3:30 p.m.
  • Documentation by facsimile may be requested via facsimile or fixed-line telephone. Recipient’s facsimile number must be specified.​