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Apply via K PLUS

You only need the K PLUS app and a KBank account

• To confirm that you are the email owner.
• The email is used as your Username when logging in to K PLUS SHOP.

Yes, you may use the same or a different email. You may change it when you apply.

• Three minutes. After entering your email address you will receive an OTP at that address.
• You must then enter the OTP on K PLUS within three minutes to confirm your application, otherwise you must request a new OTP.

• The PIN is a six-digit code which is used to log in to K PLUS SHOP. You may use the same PIN as that used with K PLUS.

You may have only one K PLUS SHOP account for each K PLUS account.

1. Download the K PLUS SHOP app from App Store or Google Play Store.
2. Open the K PLUS SHOP app.
3. Enter your email address and touch “Log in”.
4. Enter 6-digit PIN.
5. Create your profile. You are ready to accept payments!

Yes. You are approved immediately upon applying via K PLUS.

Payments are accepted from accounts at any bank through mobile banking and e-Wallet applications.

QR code payments comply with Bank of Thailand security standards.

K PLUS SHOP has a per-payment limit to protect against wrong amounts being entered.

No, since payment is by funds transfer. However, both customer and merchant receive SMS confirmation of transfer and payment.

Merchant reports

• Notification when payment transfer is complete
• Historical transaction reports may be exported to .pdf or .csv format and received via email.

You may view historical transactions on the app.

You may view historical transactions on the app by sliding on the screen, or have the report exported and sent to your email address.

Normally, if a customer has not received an e-slip and the merchant has not received a payment alert, that means that the transaction is not yet complete.

You may call K-BIZ Contact Center at 02-8888822 to have us investigate the transaction.

Once the transfer is complete you should receive an alert; you may also view “Sales history” on K PLUS SHOP. If there is a transfer transaction, it means that the transfer is complete.

If not, you may check the customer’s e-slip or call K-BIZ Contact Center at 02-8888822 to have us investigate.

You may cancel a sales transaction only on the day of the transaction before the daily cut-off time.

No. Funds transfers are made into your bank account and data is not kept in your device but on KBank’s servers. When you get a new device, you may immediately access a balance and incoming transfers summary report.

Clear any balance in your K PLUS SHOP account and call K-BIZ Contact Center at 02-8888822 to request service termination.

Merchants may be subject to monthly or annual fees depending on special features or functions they may utilize.

Payments via foreign card/e-Wallet are subject to Merchant Discount Rate (MDR) fees per prior merchant contractual agreement.

Currently, there are no MDR fees for payments transferred from savings/current accounts via mobile banking apps.

Yes, K PLUS SHOP can be used with all of these, depending on internet speeds at the time.

One K PLUS SHOP account can be used with up to 11 devices (11 users), the account owner (User Owner) plus 10 staff members (User Employee). All 11 users/devices are on a single K PLUS SHOP account.

How to change devices

• Download K PLUS SHOP to the new device.
• Receive device change notification.
• Confirm device change
  1. Enter your national ID or Company registration number.
  2. Receive OTP via SMS to your registered mobile phone number, and use the OTP to verify.
  3. After your identity is confirmed, the system will ask for your PIN to log in.

1. Ensure that your device is connected to the internet via 3G, Wifi or EDGE. If there is no signal, or the signal is pending, restart the device.
2. If the problem continues, we suggest you delete and re-install the app.

Merchant may create “User Employee accounts” on K PLUS SHOP.

• Log in to the system with your email and PIN.
• Go to “Manage User Employee”
  1. Create User Employee
     • Create and verify email
     • Set PIN
  2. Select “User” to view details.

You may change PINs or employee names and delete User Employees.

You may change your PIN on K PLUS SHOP.

• Log in with email address and PIN.
• Go to the “Settings” menu and choose “Change PIN”.
  1. Enter new PIN
  2. Confirm new PIN and touch “Confirm”.

Go to Reset PIN in the K PLUS SHOP app.

• Log in to the system with your email address.
• Touch “Forgot password”.
  1. Enter your national ID or Company registration number.
  2. Enter email address and wait for OTP via email.
  3. Enter OTP to access the system.
  4. The system requires you to set a new PIN.